Maintenance and support services are designed to offset the activities that are required for the on-going responsibilities of an advanced web application to keep it current and functionally correct.

For larger and more advanced applications, clients usually do not have the staffing necessary to support important applications and often times prefer having IGCN manage the ongoing maintenance and support of these applications on their behalf.

Activities that are typically covered under maintenance and support of a web application include:

Base Maintenance

Corrections to functional defects such as a system failure or a problem with the program logic after user acceptance Development of agreed to site enhancements as defined between IGCN and client Level 1 Support - Question and Answer via telephone or e-mail Add, modify or delete static content Support Coordinator A designated person that manages reoccurring activities Extended Maintenance and Operations Support Outage Recovery Support Systems Consulting Operations Support